Description : Trainee Train Guard. Company : NSW Government -Sydney Trains. Location : Remote in Sydney NSW
About us
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Find out more about Sydney Trains
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Starting salary from $1,310.30 per week + 10.5 per cent superannuation, leave loading and shift allowances
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No previous experience is required – learn all the skills and technical knowledge you need to become a qualified Train Guard in a supportive environment
Enjoy ongoing career opportunities with Sydney Trains and Transport for NSW.
About the team
Train Guards are part of the Sydney Trains Crew Service Experience team. Our team provides safe, reliable and efficient customer rail services across the Sydney metropolitan area.
More than 1.3 million customers travel across our Sydney Trains network every day. In the last five years, customer journeys have increased by 30 per cent and are expected to keep growing at five per cent per year, with a potential two million customer journeys on weekdays by 2026 and an anticipated increase of two million more people living in NSW by 2031.
We’re preparing for the future by employing more crew across our team, adding 41 new trains to our fleet, implementing new technology, and continuing to integrate with the Sydney Metro network.
The opportunity
Want to learn all the skills it takes to be a Train Guard while earning a full-time salary?
With customer demand for our train services continuing to rise, we’re looking for the next generation of Train Guards to help deliver safe and fast travel for our customers - now and into the future.
Train Guards are responsible for the safety of our customers and train operations. Train Guards help provide customer service and physical assistance, communicate service information via public announcements and answering enquiries, and are trained to handle critical incidents or emergency situations.
Our six-month paid Trainee Train Guard program will help you develop the skills and capabilities to become a qualified Train Guard. You’ll learn how to manage a variety of work scenarios through a combination of on-the-job and classroom training. You’ll also receive ongoing mentoring and support from our dedicated trainers and get to know others in your training school cohort.
While the path to becoming a Train Guard is dynamic and rewarding, our Trainee program also reflects the work conditions and personal commitment it takes to help Sydney Trains run its network 24 hours a day, seven days a week. Your training schedule will include early mornings, evenings and weekends.
Enjoy a great range of work benefits
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Starting salary from $1,310.30 per week + 10.5 per cent superannuation, leave loading and shift allowances
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Five weeks of annual leave per year
Free travel across NSW public transport
For more information on some of the employee benefits our Sydney Trains employees may be eligible for, read our Employee benefits guide
Want to know more?
View the role description for this position.
Read through our candidate information pack to learn more about the role, working with Sydney Trains and the recruitment process.
About you
We’re looking for candidates who enjoy working with customers, are passionate about safety, and can commit to our six-month Train Guard training schedule.
People without prior experience are welcome to apply.
Essential requirements
To be eligible to apply, you must be:
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An Australian Citizen or Permanent Resident
At least 18 years of age.
How to apply
To apply for this position, please submit your resume and answer all questions within the online application process.
You will be assessed on your understanding of the role in your application, so make sure you carefully read through the role description and candidate information pack.
Applications close: 11:59pm, Monday 13th March 2023
We’re an inclusive and flexible workplace
Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.
We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements and tailored hybrid options for people who live regionally. We’re proud to be recognised as a FlexReady Certified employer, a Family Inclusive Workplace and winners of the ‘Best Remote Work Strategy’ at the Australian HR Awards 2022.
Transport is committed to creating employment and career development opportunities for Aboriginal people. These include dedicated employee networks and yarn ups, as well as career development, leadership and mentoring programs for Aboriginal people working at Transport to connect, share and learn. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at [email protected] or visit Aboriginal and Torres Strait Islander employment page.
We want to ensure that employees living with disability, as well as those providing care, are supported. Visit Supporting people with disability to learn more about our initiatives and requesting recruitment and workplace adjustments.
Please contact the Talent Specialist if you’d like to arrange any adjustments to how you interact with us throughout the recruitment process or would like to discuss flexible work options. For any enquiries, please email Dyanna Hernandez at [email protected].
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